Terms & Conditions

Last updated: August 17, 2023

Website Terms and Conditions

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

Website cookies

This website uses cookies. By using this website and agreeing to these terms and conditions, use of cookies in accordance with the terms of Shelley J Whitehead’s privacy policy / cookies policy.

Licence to use website

Unless otherwise stated, Shelley J Whitehead and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website; or
redistribute material from this website except for content specifically and expressly made available for redistribution.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Shelley J Whitehead’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Shelley J Whitehead Limited’s express written consent.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Shelley J Whitehead Limited a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to

Shelley J Whitehead has the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.

Shelley J Whitehead Limited reserves the right to edit or remove any material submitted to this website, or stored on Shelley J Whitehead’s servers, or hosted or published upon this website.

Notwithstanding Shelley J Whitehead Limited’s rights under these terms and conditions in relation to user content, Shelley J Whitehead Limited does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. Shelley J Whitehead Limited makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Shelley J Whitehead does not warrant that:

this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any medical matter you should consult an appropriate professional.

Limitations of liability

Shelley J Whitehead Limited will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Shelley J Whitehead Limited has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Shelley J Whitehead’s liability in respect of any:

death or personal injury caused by Shelley J Whitehead Limited’s negligence;
fraud or fraudulent misrepresentation on the part of Shelley J Whitehead; or
matter which it would be illegal or unlawful for Shelley J Whitehead Limited to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Shelley J Whitehead Limited has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Shelley J Whitehead Limited’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Shelley J Whitehead Limited’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Shelley J Whitehead Limited.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify Shelley J Whitehead Limited and undertake to keep Shelley J Whitehead Limited indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Shelley J Whitehead Limited to a third party in settlement of a claim or dispute on the advice of Shelley J Whitehead Limited’s legal advisers) incurred or suffered by Shelley J Whitehead Limited arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Shelley J Whitehead Limited other rights under these terms and conditions, if you breach these terms and conditions in any way, Shelley J Whitehead Limited may take such action as Shelley J Whitehead Limited deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

Shelley J Whitehead Limited may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

Shelley J Whitehead Limited may transfer, sub-contract or otherwise deal with Shelley J Whitehead Limited’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions, together with Shelley J Whitehead Limited’s Privacy and Cookies Policies, constitute the entire agreement between you and Shelley J Whitehead Limited in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Coaching Terms and Conditions

These Coaching Terms and Conditions lay out the agreement you are entering into when you purchase 1:1 or Group Coaching sessions with Shelley and her team.

Location of Sessions

The default set up for all sessions is that they are remote. Details on the logistics of remote sessions can be found here. If you would like to organise an in-person session, this will need to be agreed and discussed before purchasing any sessions.

Discovery Call

15 minute Discovery Calls are free of charge to clients and are offered as a means of getting to know whether the Individual/ Coach fit is a good one. By agreeing to a Discovery Call, there is no commitment on either the part of the Individual or of the Coach. As we do not charge for these calls, we do ask that you are respectful of our time and do not request to cancel or change the appointment with any less than 48 hours notice.

1:1 Coaching Sessions

Purchasing Sessions

Coaching sessions are sold in packs of 1, 6 or 12. When you purchase these packs, you are committing to the dates named on the receipt (selected at time of purchase).

Non Refundable

You may terminate sessions at any time but you understand that Sessions that have already been purchased are not refundable. The dates may be changeable, subject to coach’s availability and agreement.

Emergency cancellations

It is understood that sometimes sudden events, such as emergencies, happen and that may make it necessary for you to cancel your appointment at the last minute or fail to attend and are unable to provide notification. On these occasions, it is at the Coach’s discretion if a refund can be extended. In general however, if you fail to give less than 48 hours notice of your intention to cancel or postpone an agreed Coaching session we reserve the right to charge in full for that session.

Coach cancellations

At times, our coaches may need to cancel sessions. They will always provide as much notice as possible for these cancellations.

Session Duration

1:1 Coaching Sessions are 60 minutes long although our Coaches reserve the right to amend that time for therapeutic reasons. If for any reason you are late for a session, your Coach will see you for the duration of the remainder but will be unable to work beyond the allotted time.

Purchasing Group Coaching Sessions

Purchasing Sessions

Group Coaching Sessions are purchased on a subscription basis, paid weekly in advance.

Termination of Sessions

Sessions may be terminated at any time. Those sessions already paid for are not refundable.

Confidentiality

You and your coach agree to respect the confidentiality of and not to disclose any information given to each other during the session without the consent of the other.

If you wish to record your session, you may do so by seeking the express consent of your Coach first.

As part of our code of practice our Coaches carry out continuing professional development, and to engage in regular on-going clinical supervision. This is to ensure an ethical and professional service to clients. We may discuss your case in supervision but would not use any identifying details.

Full details on our Privacy Policy can be found here.

Confidentiality and Code of Ethics

Confidentiality will be maintained within the codes of ethics and legal requirements. Confidentiality does not apply where it would mean that your Coach might break the law or where withholding information means I would breach the codes of ethics. Confidentiality may be breached if I consider there is a risk you may harm yourself or others. In such exceptional circumstances, where there is concern for your well being or that of others, it may be necessary to seek help outside the coaching relationship. In such an event where your coach is considering breaching confidentiality, you will normally be consulted first.

In the case of a disclosure concerning acts of terrorism, vulnerable adult or child protection issues or drug trafficking, confidentiality will be breached and such disclosures will be passed onto the relevant authority without delay. Due consideration should be exercised before disclosing anything of a previously unreported criminal nature, as your coach is obligated to contact relevant authorities.

Note Taking

Notes may be taken during and after each session, which will be kept in accordance with the UK GDPR. These notes will be securely stored. Your coach will discuss the disposal, retention or otherwise of any such notes at the end of your engagement. They are disclosed to no one other than the clinical supervisor, unless required under a court of law.

Coaching Materials

You understand that you do not own intellectual property in any material or information provided to you by the Coach and that all such material and information is confidential, and may only be used by you during Coaching sessions for the purpose of being coached and cannot be disclosed to any other person.

Disclaimer

You acknowledge and agree that the process of coaching is not advice, counselling, therapy or medical treatment in any form and that you will genuinely consider any suggestion made by the Coach with respect to referral to any other professional.

Out-of-session support

If you need to contact a Coach between sessions, you can do so via contacting our support team on hello@shelleyjwhitehead.com. Some of our coaches do also offer a Monthly Support Retainer, details of which can be found here.

Online Courses

Use of course materials

The conditions for course materials are exactly the same as those for all website materials (detailed in our Website Terms and Conditions). Please note that all purchases are non-refundable.

Free Resources

Use of free resources

The conditions for all ‘free resources’ downloads and materials are exactly the same as those for all website materials. When downloading/ receiving/ purchasing any of the ‘free resources’ you are consenting to opt in to our mailing list.

Contact us

To find out more about how Shelley J Whitehead can help you to deal with difficult or complex feedback situations, please get in touch:

07983 633 142
hello@shelleyjwhitehead.com